Bad service

I am totally disappointed with Telkom. Have had no internet connection since 8th July. Phoned again today original complaint was closed new one logged 27th July. Every time we phone we get told there is a fault on line that it is at the testing center. They add notes however the next person cannot see such notes. Then a technician is assigned yet no one arrives. There is no Fibre in our area so what is one to do. We upgraded from 4 Meg and since then we have had the worst experience ever.