Bad Service

At 13:14pm/ 26/07/2018 - I bought daily data worth of 150mb at 13:16pm I recieved a notification stating that i am left with 81mb, at 13:20, I recieved an sms stating that i am left with 4mb and around the same time I recieved an sms stating that my data has depleted. At 13:22pm I reloaded the same daily 150mb, at 13:22 I recieved an sms stating that my recharge was successful, at 13:25pm I recieved an sms stating that I have 81mb remaining, at 13:26pm I recieved an sms stating that i have 4mb remaining, I then recieved an sms stating that my data was depleted, that was at 13:26pm,

So, I called the Call centre and spoke to Refilwe Baloyi who insisted that i check my data usage on my phone to see my usage, I explained to her that it is impossible that my apps could have depleted my data in less than 5min of loading data, I have been using the daily data for almost a week now and has never experienced such, I advised her of the predicument that I was facing however it felt like I was not acknowledged, she then got her Manager Desmond Rabalago to speak to me because I was disputing the TAT (72hrs), Speaking to this gentleman made me very irate because he kept on moving his mouthpiece up and down as if I was now starting to annoy him or something, I made him aware of this and his excuse was he was coughing but there was no sound of him coughing in the backround. I get that there is processes in place in order to assist customers better, but the manner of how the manager conducted himself on this call was pathetic, at some point he started to raise his voice at me and I still made him aware of that,

I work in a call centre environment and I feel that if Refilwe and Desmond both listened to what I was saying, the matter would have been resolved differently, they would have picked up that there could have been an issue on their side however because they process driven, they failed to listen to me as their customer.

What must happen now because I am not willing to load more data without knowing what could be the issue here. I do not want to have the same issue over and over again.

The service that I recieved today was very pathetic, this was not a good customer experience what so ever.