Bad service

I was ****** on the 22nd of June they took my phone I opened a case the same day. I went to Maponya mall consultant gave me a number to call I was told that they don't handle insurance in the shop I have to do it myself which I did. I had to Google for information I sent an email on the 2nd of July after the runaround. They came back on the 13th after calling them asking for the day of loss which is on the affidavit I spoke to Lebo from finite which is Telkom Insurance. I've been calling since then no one is willing to assist me. The contract no in question is ********** 213 my contact no is + ********** 2973.