BAD SERVICE

I was involved in a smash and grab on the 25th of June 2016. I have been struggling with Telkom Insurance to process my claim. 3 weeks later I am told that they are escalating my claim because of a usage report which shows the last time I used my sim card was on the 10th Of June yet the incident reported was on the 25th of June. I have given both the IMEI numbers still no progress.

When the incident happened I went straight to a Telkom Branch to report and was told that I have to call the call centre. This after my phone was ******. They refused to do it in the branch. I then tried thrice that day to get through to the Call Centre and was told by 3 different agents a different story. Finally I was told that they will forward me an ITC no so that I could report the phone ****** and get a case no. This took a week. Three weeks later I am still without a phone There service is pathetic and their staff do not know what they are doing.