Bad service

I am so devastated with the treatment I received from telkom sales. Called last week to apply for mobile contract, agreed on end of the month debit date. Called today and spoke to Justin to follow up on the application, then was told of a pre-debit order to go off first before package is received. The only thing she told me is to call the mobile department, the contract does not exit (lack of training). I then requested to speak to a manager and she kept on giving me different answers to avoid my request. Why would a consultant tell a client that managers won't come to the phone due to a meeting? Since when does telkom not trust existing clients? Disappointed!!!! Cancel this order with immediate effect. Do not debit my account.