BAD SERVICE

Telkoms customer service is very bad , whats the point of having a customer care line and consultants sitting on the other side of the line but not being able to help.

Around a month ago I called Telkom informing them that my bank account details needs to be changed but no one assisted me , I called 3 times and for the first two times i was put on hold for almost 30 minutes without being assisted and the third time i was told the system was down and someone would get back to me but no one did .

I had to do an EFT for the month of JUNE and now I am still recieving SMS's saying that the money is not reflecting this is such an inconvience becuase this is now going to affect mt CREDIT SCORE . Secondly I am being charged a penalty becuase the debit bounced !!!! This is unacceptable as this is not my fault and i will not be liable for your poor customer service !!!!!!

MAYBE YOU GUYS SHOULD EMPLOY ME SO I CAN SHOW TELKOM HOW CUSTOMER SERVICE SHOULD BE DONE !!!!!