BN
Bianca N

1 reviews | Active since Jul 2018

07 Jul 2018, 08:35

Bad service

Very bad service. Very disappointment.

I got a contract with them, they took 2months to deliver the parcel, had excuses that they didn't have any stock. When I finally received the phone, it had someone else details on it.

This month they deducted over R800.00 from my account for a contract that's supposed to be R338.00 p/month. The phone screen has a big black dot on it, and is only getting bigger by the day, now they tell me "Kindly note that the 7 day OBF period has passed." and I was suppose to know that the phone will make trouble after 2 months, so now it's my problem to fix the phone? I took the phone to a shop and they told me it's a screen problem, so now I must pay over R800.00 p/month for a broken phone and they just don't seem to care? It's bull****! They phone you everyday and are so friendly until you agree to the contract and they the just don't give a flying ass about you!

0
Replies (7)
Telkom
Telkom's reply16 Jul 2018, 09:52
Official

Hi

We are sorry to hear this. Thank you for contacting us and bringing this to our attention.

This response serves as confirmation that your query has been received. Please be assured that we will task our team to attend and advise as soon as possible. We do apologize for the inconvenience caused.

Interaction ***

Regards

Hazel

Telkom Social Media Team

Best regards,

Telkom
Telkom's reply16 Jul 2018, 09:54
Official

Hi

We are sorry to hear this. Thank you for contacting us and bringing this to our attention.

This response serves as confirmation that your query has been received. Please be assured that we will task our team to attend and advise as soon as possible. We do apologize for the inconvenience caused.

Interaction ***

Regards

Hazel

Telkom Social Media Team

Best regards,

BN
Bianca N's update16 Jul 2018, 11:04
Reviewer Update
Thank you My screen is getting worse by the day. Is there any email I can use to send the photo's? Kind regards Bianca
BN
Bianca N's update18 Jul 2018, 10:37
Reviewer Update
Hi is there any news regarding this issue? The phone is getting worse by the day, in the corner below it's totally black and cant read there anymore, the touch is also getting worse by the day. No-one from telkom has contacted me or anything.
BN
Bianca N's update18 Jul 2018, 10:37
Reviewer Update
Hi is there any news regarding this issue? The phone is getting worse by the day, in the corner below it's totally black and cant read there anymore, the touch is also getting worse by the day. No-one from telkom has contacted me or anything.
BN
Bianca N's update18 Jul 2018, 10:37
Reviewer Update
Hi is there any news regarding this issue? The phone is getting worse by the day, in the corner below it's totally black and cant read there anymore, the touch is also getting worse by the day. No-one from telkom has contacted me or anything.
BN
Bianca N's update20 Jul 2018, 08:59
Reviewer Update
Hi can I please have an email for someone in head office that can assist me?