TG
Tammy G
1 reviews | Active since Jul 2018
06 Jul 2018, 10:22
Bad SERVICE !!!
Changed my internet package on the 25 May 2018, now the 6 July and still waiting for a router. Every week I call Telkom, I get a new story. Internet speed I'm paying is 10mbps but I'm getting 1.26mbps..now I called Telkom and I'm told that my delivery was cancelled and the next delivery supposedly in 7-14days...they are *****ING from us....its a JOKE and no one takes responsibility. They don't even answer on Social media and I told them to cancel the contract because of their USELESS service delivery but, they just don't CARE!
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Replies (2)
Telkom's replyOfficial
15 Jul 2018, 09:42Good Day
Thank you for allowing us the opportunity to assist further on your query.
Kindly confirm your affected telephone number/s, reference number if available, ID number and contact details, so that we can be able to investigate, assist and provide feedback.
Make sure you post a “Private Reply” to protect your personal information and allow us to view the details.
We sincerely apologize for the inconvenience.
Kind Regards
Tumelo
Best regards,
Telkom's reply15 Jul 2018, 09:42
Official
Good Day
Thank you for allowing us the opportunity to assist further on your query.
Kindly confirm your affected telephone number/s, reference number if available, ID number and contact details, so that we can be able to investigate, assist and provide feedback.
Make sure you post a “Private Reply” to protect your personal information and allow us to view the details.
We sincerely apologize for the inconvenience.
Kind Regards
Tumelo
Best regards,
TG
Tammy G's updateReviewer Update
15 Jul 2018, 17:38Good day,
My ID *** and my number : *** or ***.
So we have 2 reference numbers : ***A...I have now found out on the 11 Jul that this was cancelled ie. My router.
I have now been issued with another Reference number : ***A. However on the 12 Jul, received a text message stating that I need to pay R299.70 for IBAN ***, this is a free Router and I was not supposed to be paying. Kindly reverse this amount and have this router delivered.
Best regards,
Tammy
TG
Tammy G's update15 Jul 2018, 17:38
Reviewer Update
Good day,
My ID *** and my number : *** or ***.
So we have 2 reference numbers : ***A...I have now found out on the 11 Jul that this was cancelled ie. My router.
I have now been issued with another Reference number : ***A. However on the 12 Jul, received a text message stating that I need to pay R299.70 for IBAN ***, this is a free Router and I was not supposed to be paying. Kindly reverse this amount and have this router delivered.
Best regards,
Tammy