Bad service

My line was to be changed from one adress to the other. Telkom dit not even call me to make an appointment. Technitians was here 3 times but line still not active. My line was cut on the 22 AUGUST no reason was givin. They told me ro sms to 30591 no one contacted me that was the 22 August. We are more than one famaly that live on the same premises and yesterday the technitian told the man they will came and finish my line today, no one came. I took a days leave for nothing. Telkom forced me to cancell this line *** due to bad service. As a existing customer i feel robed due to when i was new everything was done in one day line layed and active.