Bad Service

Hi, I have purchased R70 airtime via online banking with my phone on the 25th June.The amount was taken however my airtime did not come through so i called telkom customer care and they said they have network problem,suggested to wait till the next day if still the matter is not resolved i should send them proof of payment so that they open a case for me,i did that on the 26th to Mlungisi Nxumalo who said to me it will take 24hrs to get feedback. I called on the 1st and i spoke to another person who said turnaround time is 9 days of which i was told about from the start. My aim was to buy my free data bundles which cost R70 with that airtime.Till now i havent heard anything from them and i have been scared to purchase anything thing from them and that resulted in me being dataless not of my freewill but thiers. I have sent email to Mlungisi asking for feedback and he hasnt replyed. They gave me a REFno is ********** 9 Please help as i need my money and a compensation for keeping me waiting with no honesty on top of it. ********** ********** 133/ ********** 162 thats where you can reach me.