TM
Tebogo M
1 reviews | Active since Jul 2018
03 Jul 2018, 15:38
Bad Service
I urgently need a paid up letter from Telkom but they are just refusing to assist me. They hang up when I'm still on the phone with them, never reply to my e-mails and just fail to see the urgency of this. I have screenshots of ALL the communication that I have had with the people from Telkom and I just want to know how this can be resolved as I just need a letter which says that I do not owe them, which I don't. This is the worst customer service I have ever received in my entire life and it's unacceptable. I have shared this on social media and I am apparently not the only one who feels like this.
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Telkom's replyOfficial
12 Jul 2018, 07:25Good day ***
We are sorry to hear this. Thank you for making contact with us and bringing this to our attention.
This response serves as confirmation that your query has been received. Please be assured that we will task our team to attend and advise as soon as possible. We do apologize for the inconvenience caused.
Interaction ***
Regards
Gerard
Telkom Social Media Team
Best regards,
Telkom's reply12 Jul 2018, 07:25
Official
Good day ***
We are sorry to hear this. Thank you for making contact with us and bringing this to our attention.
This response serves as confirmation that your query has been received. Please be assured that we will task our team to attend and advise as soon as possible. We do apologize for the inconvenience caused.
Interaction ***
Regards
Gerard
Telkom Social Media Team
Best regards,