Hellopeter
Share Your Experience
BM
Bonolo M

1 reviews | Active since Jun 2018

27 Jun 2018, 14:52

Bad service

Telkom has something like a 60 day turn around time. That means if you have a problem in June they'll only attend to it in August and even then they probably won't attend to it correctly. They have a call centre but the people there can't help you, all they can do is log a case for you. You won't be able to speak to any management don't even try asking to go through to the actual department like cancellations or accounts that can assist on your specific request because the call centre guys are not allowed to. Don't worry though, you can console yourself knowing that there are thousands of people who have the same complaint so at least you know they're not picking on you.

By the way if you decide to cancel because they're just not helping you then you prize is a cancellation fee.

My advice is please use these guys as a last resort.

0
Replies (2)
Telkom
Telkom's reply09 Jul 2018, 13:14
Official

Hi bonolov

We are sorry to hear this. Thank you for making contact with us and bringing this to our attention.

This response serves as confirmation that your query has been received. Please may we request to confirm the nature of your query and provide applicable details pertaining to your query.

Interaction ***

Regards
Keagan
Telkom Social Media Team

Best regards,

BM
Bonolo M's update09 Jul 2018, 13:36
Reviewer Update
Long story short I cancelled my contract. I think if you can just shorten the turn around time that would change service delivery so much for Telkom and also if you can upskill the guys in call centre cause as I said all they can do is log a query. I'm not sure how many people are working in call centre but if they're are going to be there all day anyway then they should at least be able to do more than just log a query for a client as there are some queries that in my opinion should be able to have solved over the phone.