SK
STEVEN K
1 reviews | Active since Mar 2017
26 Jun 2018, 16:38
BAD SERVICE
On the 16th of May 2018 i called the Telecom call center to cancel my Moms landline and ADSL. I spoke to Amanda Jaca she sent me forms that we had to fill out and we did ans my moms ID number, she told me that it will take one month.
I then called on the 26th of June to follow up with the cancellation, then i was told that Telkom dont except the forms any longer we have to resister online.
How come Amanda never told me when i first called.
Telkom has to be the worst run company on planet earth and that your call center people need training every second of the day so that they all know what is happening.
I need someone high up to please call me ASAP, ********** 361
This is not on.
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Telkom's replyOfficial
08 Jul 2018, 11:30Good Day
Thank you for allowing us the opportunity to assist further on your query.
Kindly confirm your affected telephone number/s, reference number if available, ID number and contact details, so that we can be able to investigate, assist and provide feedback.
Make sure you post a “Private Reply” to protect your personal information and allow us to view the details.
We sincerely apologize for the inconvenience.
Kind Regards
Tumelo
Best regards,
Telkom's reply08 Jul 2018, 11:30
Official
Good Day
Thank you for allowing us the opportunity to assist further on your query.
Kindly confirm your affected telephone number/s, reference number if available, ID number and contact details, so that we can be able to investigate, assist and provide feedback.
Make sure you post a “Private Reply” to protect your personal information and allow us to view the details.
We sincerely apologize for the inconvenience.
Kind Regards
Tumelo
Best regards,