Bad service

I purchased the Telkom Mobile prepaid data sim card on the 09/09/2015 for R499 in which you get 1 gig of data monthly for 12 months. The problem is when i purchased the sim card, the system did not close, leaving the sim card unusable <br> After going and fourth to the Telkom store numerous times in the past week the problem is still not resolved. It is now the 15/09/2015. In all fairness i personally believe that the consultants assisted in every way as they pleasantly helped each time i visited the store with the same problem. Clearly its a Telkom South Africa issue. It is not fair that I have to pay upfront for something that I am unable to use , as well as at my expense visit these stores multiple times to try and resolve the problem. I chose Telkom mobile due to their good network coverage as well as good pricing but now have decided that it was not worth it and has costed me more money and time then anything else.<br>