Bad service!!!

On the 26th of April I had put in a request for my line to be moved as I had moved premises. I was told that it would take about 7 days for the request to be processed. My line has only be sorted out and connected today the 12th of June 2018. Nearly a month and a half I have waited for this to be sorted. I phoned very week to find out what the delay was. There was never a valid excuse or a approx. timeline. Then on top of it I was billed for a full month last month and I am currently being billed for a full month again!!! This is ridiculous! I was informed I would be credit or have some sort of feed back after 7 days I put this request in on the 22nd of may and still have not heard anything. I have phoned through today to find out what is happening to be told that there is delay. I don't understand why the clients have to run after you in order to get answers. This service has be pathetic!!! I am in the service industry and I would never treat my clients like this!!!!! Very annoyed and disappointment by the service I have received from Telkom, who knows how long it will take to sort out my account !!!