RB
Renee B
1 reviews | Active since Jun 2018
12 Jun 2018, 14:15
BAD SERVICE
Telkoms customer service is pathetic. I was at Telkom Bayside 22nd May logged a problem with sms from my cell phone was given a ref number and was told it takes 3 to 5 working days . Then 29th May called again to follow up and was told the fault had just been logged that day. Thats a load of ****....so it takes a week after the fault is reported for the fault to be logged and then 3 to 5 working days to get the fault sorted. What a joke...seriously It's now the 12th June and I still have not heard from Telkom neither has the problem been sorted CLEARLY CUSTOMER SERVICE IS NOT TOP PRIORITY IN THEIR BUSINESS !!
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Telkom's replyOfficial
01 Aug 2018, 10:04HI ***
We are sorry to hear this. Thank you for making contact with us and bringing this to our attention.
This response serves as confirmation that your query has been received. Please be assured that we will task our mobile team to attend and advise as soon as possible. We do apologize for the inconvenience caused.
Interaction ***
Regards
Keagan
Telkom Social Media Team
Best regards,
Telkom's reply01 Aug 2018, 10:04
Official
HI ***
We are sorry to hear this. Thank you for making contact with us and bringing this to our attention.
This response serves as confirmation that your query has been received. Please be assured that we will task our mobile team to attend and advise as soon as possible. We do apologize for the inconvenience caused.
Interaction ***
Regards
Keagan
Telkom Social Media Team
Best regards,