Bad Service

On the 7th of June 2018 I purchased R120 worth of airtime and loaded it on my phone. This morning (08/06/18) when I am trying to purchase data for the exact amount I get an SMS saying I have insufficient funds for the transaction, R118.98. I rang the call centre to find out where R1.02 went and I was told that I apparently sent an SMS to a Cell C number which cost me about R1.50. Firstly, I know for a fact I didn't sent as I was sleeping at that time (I even told the lady I can send her a screenshot) secondly, I have over 200 free SMS's available why would it take from the airtime loaded? I'm confused, honestly. The young lady then proceeded to tell me there's nothing that she can do, when I asked to speak to the manager she said that I am making a racket over R1... how rude! It is my R1 and I deserve to know what happened but most importantly it's about the principle of it all. I didn't get a clear explanation and I am wondering how many other people are being ****** in this manner.

I love Telkom and I have recommended many people to this network but today I was stunned by this and how the agent handled the matter. I made the call before 8am yet as of now I am still waiting for the manager to get back to me. Such poor service, I am very, very disappointed and hurt to say the least.

The name of the agent I spoke to: Nobule Ngcunkane Her manager: Nonkululeko