Bad service

I no longer know who to contact or what to do. We have recently moved and have been trying to get our line moved into our new house. After many hours on the phone, and being transferred back and forth between operators, and no-one being willing to escalate the problem or at the very least give us a date that this will happen, here I am. We were initially told the transfer would happen within anywhere between a few days and a month, it has now been a month and a half. We have phoned almost daily, with no success, and we have basically been told to wait until we are contacted, but no-one has contacted us so far. I would like some feedback as to when the transfer will happen, who are we supposed to contact about it? I am very frustrated as we have still been paying for our phone line as well as our ADSL for this whole time with no sign of the transfer of the line happened any time soon.