Bad service

I purchased a data bundle today in morning 09:38 am to be axacted. 2GB for R140 for ,y data line ********** 375, purchased using through an app on my credit card. The data was not received money was deducted. I called at 11 am I was told to wait it will be sorted and that was after I waited 15 minutes on the queue and my call was dropped and called again waited another 15 minutes. It is now 21:52 my data still not loaded, and i have waited on the queue for 23minutes until i ran out of airtime. No help, pathetic service. I need my money reversed if you will not be able to load my data. Already lost out on business because of this.