BAD SERVICE

I REPORTED A BAD NOISE ON MY LANDLINE. INSTEAD OF HAVING IT REPAIRED MY LANDLINE WENT DEAD ON 3 SEPTEMBER 2015. DESPITE LOGGING A CALL AND HAVING HAD IT ESCALATED TWICE, I HAVE HAD NO HELP FROM TELKOM. EVERY DAY I PHONE IN FOR HELP I GET TOLD A DIFFERENT STORY. DESPITE BEING WITHOUT INTENET AND WIFI MY BIGGEST CONCERN IS THAT MY 85 YEAR OLD FATHER IS A DIABETIC AND THE ONLY WAY I CAN CHECK ON HIM DURING THE DAY IS BY PHONING HIM ON THE LANDLINE AS HE CAN NOT MANAGE A CELL PHONE. ALTHOUGH I HAVE EXPLAINED THIS TO EVERY PERSON I DEALT WITH ON A DAILY BASIS, INCLUDING SEVERAL MANAGERS, I HAVE HAD NO HELP. EVERY DAY I GET TOLD A DIFFERENT STORY AND CAN NEVER SPEAK TO THE SAME PERSON TWICE. IF MY FATHER GOES INTO A COMA BECAUSE I CAN NOT GET HOLD OF HIM, WHO WILL BE HELD RESPONSIBLE? THIS IS THE WORST SERVICE I HAVE EVER HAD IN MY LIFE AND I HAVE NO OTHER OPTIONS!