Bad service

Item: Telkom
Rating: 1
Author: mariska P

went on line and completed the online application to transfer my landline to my new address. yesterday I contacted telkom to get feedback on my line and I was informed that they are busy to investigate to transfer my line and i must just contact telkom every day ..............why must i contact the call center every day they must phone me The staff member said they are overloaded with work and I must just wait or phone in every day.

Helpful (0)

Replies (3)

Telkom's replyOfficial

12 Jun 2018, 13:26

Good morning Mariska

Thank you for contacting us
Please be assured that this matter has been escalated to the relevant department and feedback will follow.

Your reference number is AI***

We apologise for any inconvenience caused.
Kind regards

Jawaad

Telkom Social Media Team

Best regards,

Telkom's reply12 Jun 2018, 13:26

Official

Good morning Mariska

Thank you for contacting us
Please be assured that this matter has been escalated to the relevant department and feedback will follow.

Your reference number is AI***

We apologise for any inconvenience caused.
Kind regards

Jawaad

Telkom Social Media Team

Best regards,

mariska P's updateReviewer Update

13 Jun 2018, 13:05

Good day Jawaad, Thank you for the feedback but still no one has contacted me to give me date to install the line Kind regards Mariska

mariska P's update13 Jun 2018, 13:05

Reviewer Update

Good day Jawaad, Thank you for the feedback but still no one has contacted me to give me date to install the line Kind regards Mariska

mariska P's updateReviewer Update

13 Jun 2018, 13:08

I phoned yesterday and today and they say the new system ins offline and must phone back this is not good service at all?????

mariska P's update13 Jun 2018, 13:08

Reviewer Update

I phoned yesterday and today and they say the new system ins offline and must phone back this is not good service at all?????