bad service

sent all documentation required to cancel the line via email on the 27 march ; received a reply that all was in order ; on the 11th of april received an account , went to telkom in festival mall kempton and was told that the account was still active and in order to close it i had to pay R 347.01 wich i did at pick and pay aston manor same day , now the 29th of may received another account for R1295.75 ; phoned several times to telkom and have been sent from pillar to post and no one can help . what an *********** bunch .