MS
Martin S

1 reviews | Active since Jan 2012

27 May 2018, 18:13

BAD SERVICE

Since I have moved my line to Telkom it got worse. Service is bad and people that I speak to over the phone are not professional.

I have taken on a sale from Telkom 4 weeks ago. The lady I spoke to said to me that they will sent me an message with details within the next 24 hours. Well they have ****. As mentioned above it is now almost 4 weeks.

When I call them to find out they say that they will send it now (while I am on the line) NOTHING HAS HAPPEND. SO if any one in Telkom please come back to me I would really appreciate it.

0
Replies (2)
Telkom
Telkom's reply07 Jun 2018, 08:56
Official

Hello MartinSchoeman

This response serves as confirmation that your query has been received.
Your reference number : AI***

Please send us a private reply with the order number for our fulfillment team to assist further.

Kindly also advise if the order is for a fixed line or mobile service.


Regards
Noleen
Telkom Social Media Team

Best regards,

Telkom
Telkom's reply08 Jun 2018, 11:01
Official

Hi Martin,

Escalation ref. Request *** has been logged for your order to proceed. The Wholesale order had been stuck by a third party ISP order.

Further updates to follow.

Regards

Rafeeqah

Telkom Social Media Team.

Best regards,