bad service

Good day. I wish to lodge an URGENT FORMAL COMPLAINT against the TERRIBLE service that I received from Telkom. I app**** for a fibre internet line beginning September 2017 and no consultant from Telkom EVER contacted me after completing a form at one of your stalls next to the road. In beginning March 2018 we received notice from our estate that the fibre is now installed. Again did we complete a form at one of your stalls next to the road, and still NO CONSULTANT EVER contacted us. On 17 April 2018 I received a call from a technician Lucky, confirming that he was at my gate. I was totally shocked to hear that he was there to install my fibre. I told him to go ahead. He asked me for my password and landline number and log in….and I had no idea what he was referring to. I spend the next week on the phone with Telkom for almost an hour a day and was referred to up and down between sales and technical. After about 10 days, Telkom finally managed to allocate a number to my order. On 28 April 2018 I was phoned again (WITHOUT ANY WARNING) that another technician is on site to connect the fibre to enable me to start using my internet. Once on site…..he confirmed that he can not complete the job, due to another technician’s original installation. Again it took me almost 3 days, spending my time and my money on the phone with Telkom, to get the original technician to return to finish his job. On 3 May 2018 the original technician returned, connected the line, supp**** me with a modem, and set up my fibre internet line. I was told that the LIT box that forms part of my order, will be couriered to me within 7 working days. Since then, I have been phoning weekly to enquire why I have not received a LIT box. I also phoned Telkom to enquire how I would receive my monthly bill starting end of May then, and I was told that I have already been invoiced for April. I STRONGLY DISPUTED THIS, since my service was only installed and activated since 3 May 2018, AND HOW COULD I BE PAYING FOR A FULL SERVICE, IF I DO NOT HAVE THE FULL SERVICE YET………..THE LIT BOX FORMS PART OF THE DEAL I BOUGHT FROM TELKOM. I even enquired in store on Wednesday, and sat opposite the consultant while he spoke to the consultant that attended to my order. I specifically heard him ask the consultant 3 TIMES to phone me and to resolve this matter and to provide me with feedback. Up to date NO ONE has phoned me and I still do not have my LIT box, and my account is currently due and payable with more than R2000 I REFUSE TO PAY THIS UNTIL I GET MY FULL ORDER COMPLETED. I await your urgent reply in this matter.