Bad service

I am extremely unhappy and disappointed with Telkom. Firstly last year December a company phoned on behalf of telkom to tell me I can upgrade. I upgraded the two contracts I have on my name. Just to find out that that they did not upgrade my contracts they gave me new ones. When I found that out I obviously wanted to keep my old number and phoned telkom. They said that if I go into the store they will be able to change the numbers for us back to our old ones on the new contracts. So I went in to telkom and the lady said it is not possible these people just want to boost sales over December month and I should fight with them. I went back home phoned telkom again and again they said the people in the shop should do it and if they refuse I should ask for the manager. So off I went to the shop again and they again said it is not possible to port a telkom number to another telkom Sim. So now I am sitting with four contracts and unnecessary expenses, because due to work I am not just able to change my number and loose the old one.

Secondly our adsl line which is on my husband's name is also with telkom and they have suspended it twice now within a month due to a system error as our account is up to date and there is a fault on there side. We have been without internet currently for three days and they haven't switched it back on after the billing department said they would and just apologized for the inconvenience. It is unacceptable.

We pay loads of money every month and that's the service we get from them. I am on the verge of canceling everything I can am porting my old number to a better service provider.