SS
Stefanie S
1 reviews | Active since May 2018
22 May 2018, 17:08
Bad service
Ref number for a fault logged 8 April. Internet keep on dropping and problem with wifi. A technician just showed up today at our house while I was not home. I asked him to come back 15:45. He never came back. Service is pathetic. We have to pay Telkom bill but do not receive service from them.
Helpful (0)
Replies (7)0
Replies (7)
Telkom's replyOfficial
04 Jun 2018, 14:15Hello jsnkvs
Please confirm if the fault has been repaired or if further assistance is still required?
Should the line still be faulty, please send us a private message with the faulty telephone number for us to assist further.
Regards
Noleen
Telkom Social Media Team.
Best regards,
Telkom's reply04 Jun 2018, 14:15
Official
Hello jsnkvs
Please confirm if the fault has been repaired or if further assistance is still required?
Should the line still be faulty, please send us a private message with the faulty telephone number for us to assist further.
Regards
Noleen
Telkom Social Media Team.
Best regards,
SS
Stefanie S's updateReviewer Update
04 Jun 2018, 16:19Good day,
The fault has not been repaired. We received a sms from Sello yesterday 3 June and rep**** that someone is on the premises today 4 June from 16:00 - 17:00 and tomorrow 5 June from 7:00 - 10:00. Still waiting for response from him.
SS
Stefanie S's update04 Jun 2018, 16:19
Reviewer Update
Good day,
The fault has not been repaired. We received a sms from Sello yesterday 3 June and rep**** that someone is on the premises today 4 June from 16:00 - 17:00 and tomorrow 5 June from 7:00 - 10:00. Still waiting for response from him.
SS
Stefanie S's updateReviewer Update
04 Jun 2018, 16:19Good day,
The fault has not been repaired. We received a sms from Sello yesterday 3 June and rep**** that someone is on the premises today 4 June from 16:00 - 17:00 and tomorrow 5 June from 7:00 - 10:00. Still waiting for response from him.
SS
Stefanie S's update04 Jun 2018, 16:19
Reviewer Update
Good day,
The fault has not been repaired. We received a sms from Sello yesterday 3 June and rep**** that someone is on the premises today 4 June from 16:00 - 17:00 and tomorrow 5 June from 7:00 - 10:00. Still waiting for response from him.
Telkom's replyOfficial
05 Jun 2018, 08:38Good day ,
please advise if tech has been out to resolve issue ?
thank you
Yazied
Telkom Social Media
Best regards,
Telkom's reply05 Jun 2018, 08:38
Official
Good day ,
please advise if tech has been out to resolve issue ?
thank you
Yazied
Telkom Social Media
Best regards,
SS
Stefanie S's updateReviewer Update
05 Jun 2018, 08:42No, still no technician.
SS
Stefanie S's update05 Jun 2018, 08:42
Reviewer Update
No, still no technician.
Telkom's replyOfficial
07 Jun 2018, 09:11Good day jsnkvs,
Thank you for making contact with us.
I have escalated fault 48ATK290518 with the dispatch centre, requesting that a technician urgently attend to the fault.
We apologise for any inconvenience caused.
Kind regards,
Igsaan
Telkom Social Media
Best regards,
Telkom's reply07 Jun 2018, 09:11
Official
Good day jsnkvs,
Thank you for making contact with us.
I have escalated fault 48ATK290518 with the dispatch centre, requesting that a technician urgently attend to the fault.
We apologise for any inconvenience caused.
Kind regards,
Igsaan
Telkom Social Media
Best regards,
SS
Stefanie S's updateReviewer Update
07 Jun 2018, 09:45How many time do Telkom escalate a fault before they actually do their job and fix it?
SS
Stefanie S's update07 Jun 2018, 09:45
Reviewer Update
How many time do Telkom escalate a fault before they actually do their job and fix it?