Bad Service

I logged a call with Telkom on the 22/03/2018 about an unregistered ADSL line. A consultant by the name Dimpo explained to me that it was an issue with a cross over line and that a technician will need to be dispatched to the exchange to fix the issue. I then waited for feedback and received none. I called a few weeks later and spoke to a consultant by the name Lusanda. She explained that they had not attended to the fault yet, and that she will be escalating the call. 2 months have gone by and I contacted Telkom to find out the status of the call. She informed me that the call had been closed and "Resolved"(which was not true). They have now logged a new call for a technician to fix the issue at the exchange.

I am completely disgusted at the level of "service" I have received from Telkom. There is no accountability when mistakes are made, and this will undoubtedly happen again. There is always a problem when dealing with Telkom and I am getting tired of the lack of service.

I will now be looking elsewhere for Internet packages.