Bad service

bad service I app**** for a router via Mondo befor the 10th of April 2018 then router was delivered on Tuesday the 8th of May 2018 , I Telkom to assist on activating the same day I was advised on a 2-24hr period and the router will activate on it own, I called back on the 9th spoke to Nosipho who advised of matter being escalated to the technician I was advised again on a 2 - 24hr waiting period and i was assured it will be activated the 10th the same time that I called in all will be well ,nothing happened still. I called in again before 6pm on the 10th May and I spoke to Rosewill who then said I should have contacted Mondo as the router gets activated very quick via them I ask for a supervisor she said her supervisor will contact me the same day as she is busy on another line till today the 11th I am waiting for the supervisors call. I called Mondo the 11th of May I stil get the same reason that the technicians are busy with the matter. I am frustrated and angry the consultans seems clueless wat they are dealing with something that they need to activate wih a click on their side they need technicians ,, what are they doing ?????? I AM STILL WAITING FOR THE ROUTER TO BE ACTIVATED EVEN TODAY????????