MM
Monique M
1 reviews | Active since May 2018
09 May 2018, 07:16
BAD SERVICE!!!!!!!
My mom is trying to cancel her Telkom landline she is a pensioner and also does not have internet Telkom keeps on telling her that the only way to cancel the landline is to do it online! So last night I register her from my laptop and then finally when I'm in the website and i click on products it does not work . We are very upset this is terrible service we both have cellphone contracts with Telkom and it was the worst decision we could have made . Your service in the Tygervalley store is horrible . If we phone Telkom we hold on forever and then still you tell a person who does not have internet or she does not even have a computer to go online and cancel her account there. Really!!!!!! BAD SERVICE!!!!!!!!!!
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Telkom's replyOfficial
22 May 2018, 14:49Hi
We sincerely apologize for the inconvenience. Please follow the following steps to cancel service online by opening link: https://secure.telkom.co.za/today/media/downloads/Three_easy_ways_to_cancel_online_V1.pdf
Send us a private message with the telephone number if you need further assistance.
Interaction ***
Regards
Hazel
Telkom Social Media Team
Best regards,
Telkom's reply22 May 2018, 14:49
Official
Hi
We sincerely apologize for the inconvenience. Please follow the following steps to cancel service online by opening link: https://secure.telkom.co.za/today/media/downloads/Three_easy_ways_to_cancel_online_V1.pdf
Send us a private message with the telephone number if you need further assistance.
Interaction ***
Regards
Hazel
Telkom Social Media Team
Best regards,