1 reviews | Active since May 2018
BAD SERVICE
I have installed a 4mbps last year end of November I have been experiencing lost of connection if I do get connection is slow speed test I am getting 2mbps but I am paying for a 4 mbps line I have a logged a call couple of times when I call the call centre I get the same thing everyday I have been promised that a technician will come to my house even now I am still waiting, they keep on closing my calls with me knowing and the issue still not resolved. below is the ref numbers: ********** 3 ********** 141brk070418 54ark010518 200ark010518
Hi refiloesebuli,
We are sorry to hear this. Thank you for making contact with us and bringing this to our attention. Following up and I see you have reported another fault for the service 59ARK080518. The fault has been handed to the tier 2 guys to test and assist. Initial results show that it is due to distance which is resulting in the intermittent connection and slow speeds.
They will do further tests and will be in contact with you.
Interaction ***
Regards
Garreth
Telkom Social Media Team
Best regards,
Hi refiloesebuli,
We are sorry to hear this. Thank you for making contact with us and bringing this to our attention. Following up and I see you have reported another fault for the service 59ARK080518. The fault has been handed to the tier 2 guys to test and assist. Initial results show that it is due to distance which is resulting in the intermittent connection and slow speeds.
They will do further tests and will be in contact with you.
Interaction ***
Regards
Garreth
Telkom Social Media Team
Best regards,