Bad service

On the 25th april 2018 I bought freemeboost 1GB data through my banking app and the transaction was succesful. Few minutes later I received an sms stating that Telkom is having a technical problem and on the 26th I still did not receive my data I phoned the call centre to follow up when Rosswell Cele told me that the issue will be rolved within 72 hours also logged a call for me Ref ********** 5 . Today is 02 may 2018 and i still have not received my data this morning I phoned spoke to Brenda Magubane whom the told me that the matter will be resolved in 24hours after this how many more hours will I have to wait? I requested to speak to the manager who was on duty Luthando Ncgobo and she did not even bother to come to the phone. May I please get help or get a refund .