LM
Lititia M
1 reviews | Active since Apr 2017
02 May 2018, 11:10
Bad Service
Phone line not working but Telkom consultants are unable to explain reason for fault. Apparently the fault has to be tested remotely but after two days this has not happened yet. I am being told that there is no "turn-around time" for faults.
They simply do not give feedback if you don't enquire. The service is really bad.
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Telkom's replyOfficial
14 May 2018, 08:51Good Morning Lititia
Thank you for contacting us
I have escalated your fault to your local dispatch analyst,created - REF NO : 21485 for techs to expedite.
Your HelloPeter reference number is AI***
We apologise for any inconvenience caused.
Kind regards
Jawaad
Telkom Social Media Team
Hi Sorry for the delay ^JD
Best regards,
Telkom's reply14 May 2018, 08:51
Official
Good Morning Lititia
Thank you for contacting us
I have escalated your fault to your local dispatch analyst,created - REF NO : 21485 for techs to expedite.
Your HelloPeter reference number is AI***
We apologise for any inconvenience caused.
Kind regards
Jawaad
Telkom Social Media Team
Hi Sorry for the delay ^JD
Best regards,