CD
Chantal D
1 reviews | Active since Apr 2018
19 Apr 2018, 08:32
BAD SERVICE!!
I have not had wifi access for 3 weeks, I have called every day, called over 15 times to report & escalate my fault which is Ref: ********** ! I live in Umhlanga area. No technician has contacted me, neither has the supervisor called me back - thanks Andile - and still no progress on how long it will take to fix or when technician will be able to attend to the problem!
Helpful (0)
Replies (2)0
Replies (2)
Telkom's replyOfficial
04 May 2018, 09:45Good Day
Thank you for allowing us the opportunity to assist further on your query.
Kindly confirm your affected telephone number/s, reference number if available and contact details, so that we can be able to investigate, assist and provide feedback.
Make sure you post a “Private Reply” to protect your personal information and allow us to view the details.
We sincerely apologize for the inconvenience.
Kind Regards
Tumelo
Best regards,
Telkom's reply04 May 2018, 09:45
Official
Good Day
Thank you for allowing us the opportunity to assist further on your query.
Kindly confirm your affected telephone number/s, reference number if available and contact details, so that we can be able to investigate, assist and provide feedback.
Make sure you post a “Private Reply” to protect your personal information and allow us to view the details.
We sincerely apologize for the inconvenience.
Kind Regards
Tumelo
Best regards,
Telkom's replyOfficial
10 May 2018, 14:56Hello chantal-claire-donnelly
Please confirm if the fault has been repaired or if further assistance is still required?
Should the line still be faulty, please send us a private message with the faulty telephone number for us to assist further.
Regards
Noleen
Telkom Social Media Team.
Best regards,
Telkom's reply10 May 2018, 14:56
Official
Hello chantal-claire-donnelly
Please confirm if the fault has been repaired or if further assistance is still required?
Should the line still be faulty, please send us a private message with the faulty telephone number for us to assist further.
Regards
Noleen
Telkom Social Media Team.
Best regards,