Bad service

I wish Telkom had a better alternative when it comes to their adsl lines are not working . You get an uncapped line and their integrated SIM card is only 2gigs . I work from home and the network has been down for almost a month in my area , it worked on Friday and stopped working on Sunday again. This is not good cause I’m losing a lot of money due to this issue and their technician turn around time is the worst and the call center people should be given an identification number so when we have bad service from a certain agent we can report them, most of the time they don’t know what they talking about.