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Nhlanhla N

1 reviews | Active since Apr 2018

12 Apr 2018, 18:51

Bad service

My internet has been down for the past two weeks and Telkom hasn’t done anything about it. I have called every single day for the past two weeks but the call center agents give me the run around. I got knocked by a car so I use the internet to work at home. I’m really tired of this

0
Replies (3)
Telkom
Telkom's reply30 Apr 2018, 12:57
Official

Good Day

Thank you for allowing us the opportunity to assist further on your query.

Kindly confirm your affected telephone number/s, reference number if available and contact details, so that we can be able to investigate, assist and provide feedback.

Make sure you post a “Private Reply” to protect your personal information and allow us to view the details.

We sincerely apologize for the inconvenience.

Kind Regards

Tumelo

Best regards,

Telkom
Telkom's reply20 May 2018, 11:18
Official

Good morning Nhlanhla

Please kindly reply via private message our team would very much like to assist, I checked under the REF you provided but I am having trouble picking up the details from it.

Regards

Jawaad

HelloPeter Team

Best regards,

Telkom
Telkom's reply05 Jun 2018, 08:12
Official

Good day Shaq123,

Thank you for making contact with us.

I have made some changes to the line profile that will improve the internet service. Please reboot the ADSL modem and check again

We apologise for any inconvenience caused.

Kind regards,
Igsaan

Telkom Social Media

Best regards,