TN
Thando N
1 reviews | Active since Nov 2012
11 Apr 2018, 09:21
Bad Service
I have been happy with Telkom until recently. I have ordered a Samsung 9 on the 27th and I have been waiting for my order till this day. An amount of R649 has been deducted from my account but I still don't have my device. I called Telkom 10213 and the consultan was very rude, can't recall her name. I need this matter to be escalated urgently. Thanks!
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Replies (2)
Telkom's replyOfficial
28 Apr 2018, 07:19Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is AI***
We apologise for any inconvenience caused.
Kind regards
Yazied
Telkom Social Media Team
Best regards,
Telkom's reply28 Apr 2018, 07:19
Official
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is AI***
We apologise for any inconvenience caused.
Kind regards
Yazied
Telkom Social Media Team
Best regards,
Telkom's replyOfficial
23 May 2018, 10:58Hi Thando,
Thank you for getting in touch with us, we apologise for the late response.
This is to confirm that your contract was activated on *** FreeMe 1GB Deal with Samsung Galaxy S9 - Lilac Purple - 64GB.
We apologise for any inconvenience caused.
Kind regards,
Launa
Telkom Social Media Team
Best regards,
Telkom's reply23 May 2018, 10:58
Official
Hi Thando,
Thank you for getting in touch with us, we apologise for the late response.
This is to confirm that your contract was activated on *** FreeMe 1GB Deal with Samsung Galaxy S9 - Lilac Purple - 64GB.
We apologise for any inconvenience caused.
Kind regards,
Launa
Telkom Social Media Team
Best regards,