BAD SERVICE

I just took up a contract with Telkom, 20G for R199. I was advised that I can manage my account online using the self service portal. I was told to download the app from Google Store and I did just that. My problem with Telkom is that when I went to the store no one could assist with my data balance was referred to the self service portal. I downloaded the app and have a problem with linking my account to the app, I used their online service and couldn't get help, called 10210 and was told to call 10213 who then told me to call 10210 again. Was then told to send an e-mail to ********** and even now no response... ALL I WANT IS TO LINK MY ACC TO THE APP AND TOP UP INFO ....THAT'S ALL I'm tired of Telkom giving me the run around. I also wanted to ask someone if I can top up this contract but none of them could answer a simple question or help. Very unprofessional agents who just don't help. I wish I hadn't taken the stupid contract....very upset