Bad service

I have ordered a contract cellphone with TELKOM last week before Easter weekend and was sent a waybill number from TELKOM by sms. I have been in contact with courierIT they have not received the package and when I spoke to TELKOM this morning 3 April 2018 at 8h06 nkosinathi saod to me courierIT is dragging foot to collect from their warehouse and courierIT tells me they await TELKOM. Please advise if i should just forget and place my order thru another reliable network service provider