TL
Tebogo L
1 reviews | Active since Mar 2018
31 Mar 2018, 18:40
Bad service
I experience bad service today at Telkom the 2 consultant place me on hold after explaining my query and when call disconnected they never call me back and the 3rd consultant send me itemized bill but cannot resolve my query, call disconnected and still no call-back as i was busy saying hello and no respond. I bought 3GB on the 14/03/2018 and it finished on the 19/03/2018 and on the 20/03/2018 i bought 5GB and i didn't even receive a notification to show that my data depleted. again on the 29/03/2018 they send me 1GB and also depleted without notification. i have never used more than 8GB of data in less than a month and also i always buy 5GB and it lasted for a month.
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Replies (3)0
Replies (3)
Telkom's replyOfficial
20 Apr 2018, 14:03Hi LTebogo,
We are sorry to hear this. Thank you for making contact with us and bringing this to our attention.
This response serves as confirmation that your query has been received. Please be assured that we will task our team to attend and advise as soon as possible. We do apologize for the inconvenience caused.
Interaction REF: AI***
Regards
Garreth
Telkom Social Media Team
Best regards,
Telkom's reply20 Apr 2018, 14:03
Official
Hi LTebogo,
We are sorry to hear this. Thank you for making contact with us and bringing this to our attention.
This response serves as confirmation that your query has been received. Please be assured that we will task our team to attend and advise as soon as possible. We do apologize for the inconvenience caused.
Interaction REF: AI***
Regards
Garreth
Telkom Social Media Team
Best regards,
Telkom's replyOfficial
27 Jun 2018, 07:46Hi Tebogo ,
Thank you for getting in touch with us, we apologise for the late response.
Please be advised that as per our findings with your query, the data was used and charged correctly,
you are advised to turn off data when not in use and the Auto updates.
We apologise for any inconvenience caused for the bad service.
Kind regards,
Launa
Telkom Social Media Team
Best regards,
Telkom's reply27 Jun 2018, 07:46
Official
Hi Tebogo ,
Thank you for getting in touch with us, we apologise for the late response.
Please be advised that as per our findings with your query, the data was used and charged correctly,
you are advised to turn off data when not in use and the Auto updates.
We apologise for any inconvenience caused for the bad service.
Kind regards,
Launa
Telkom Social Media Team
Best regards,
TL
Tebogo L's updateReviewer Update
27 Jun 2018, 09:45I'm surprise with your findings as I didn't provide the number in question and why after 3 months
TL
Tebogo L's update27 Jun 2018, 09:45
Reviewer Update
I'm surprise with your findings as I didn't provide the number in question and why after 3 months