1 reviews | Active since Mar 2018
BAD SERVICE
Theu don't even deserve the 1 star I'm forced to give them.
About 3 weeks ago I started experiencing network issues on the Telkom network. On a Sunday evening, while trying to a daily load bundle, I kept getting "connection timed out" messages and could not buy the bundles. I repeated the process for the second time using the USSD code, same issue. When I tried the 3rd time....smsz went off that my airtime was deducted for a bundle purchase even though the messages said unsuccessful due to connectivity. I called the call centre same day and told them what happened and told them to cancel the other bundle purchase and refund.
The 1st person I spoke with said "within 24hrs"..I called again next day...."2dn I spoke with said..."within 72hours".....It's been 3 weeks. I', still having network issues and my airtime was never refunded.
Hi stwani85,
We are sorry to hear this. Thank you for making contact with us and bringing this to our attention.
This response serves as confirmation that your query has been received. Please be assured that we will task our team to attend and advise as soon as possible. We do apologize for the inconvenience caused.
Interaction ***
Regards
Garreth
Telkom Social Media Team
Best regards,
Hi stwani85,
We are sorry to hear this. Thank you for making contact with us and bringing this to our attention.
This response serves as confirmation that your query has been received. Please be assured that we will task our team to attend and advise as soon as possible. We do apologize for the inconvenience caused.
Interaction ***
Regards
Garreth
Telkom Social Media Team
Best regards,
Hi Sipokazi ,
Thank you for getting in touch with us, we apologise for the late response.
This is to confirm that there was usage of the data, therefore we won't able to process any refunds.
We apologise for any inconvenience caused.
Kind regards,
Launa
Telkom Social Media Team
Best regards,
Hi Sipokazi ,
Thank you for getting in touch with us, we apologise for the late response.
This is to confirm that there was usage of the data, therefore we won't able to process any refunds.
We apologise for any inconvenience caused.
Kind regards,
Launa
Telkom Social Media Team
Best regards,