Bad Service

Hello Peter. I'ts been almost five months now and Telkom has not solved my problem yet. I had cancelled the contract at the Kenilworth Centre branch and I had handed in all the accessories of the Blackberry Z10 at the Kenilworth Centre Store. Telkom is still deducting the debit order for the contract but no-one comes back to me whatsoever. I had to reversed the debit order at the bank and when I phoned Telkom today(10/09/2015) for their banking details because I paid in the correct amount that was supposed to be deducted from my banking account, they could so quickly sms me their banking details. I'de received an sms to inform me that my service WILL be suspended withing the next 48 hours.