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SB
Stiaan B

1 reviews | Active since Mar 2017

16 Mar 2018, 17:20

Bad service

My wife and i bought the march special and we received it on monday morning the 12th at 07:30 and today friday the 16th 17:00 the simcard is not activated, nobody can help us not even the people at the benoni lakeside mall branch, they said we must wait for 72 hours and the online people the same even though we said that the 72hours have passed, now all of a sudden because its friday we have to wait until it monday for our simcard to be activated, and i think this is really really bad sevice, its been a week since we got it and we still cant use our wifi modem..!! !!

0
Replies (5)
SB
Stiaan B's update19 Mar 2018, 09:25
Reviewer Update
This Morning @ 7:30 the 19th of March it marked the 7 days after purchase mark and to be exact 168 Hours after everybody in store and on line said we must wait 72hours, and until now nobody have even tried to assist us to activate our simcard, nobody even responded to us, so clearly TELKOM does not care about client service at all!!! it has been 7 days and we still cant use our wifi modem!!!!!!! This is really really very bad service!!!!!
SB
Stiaan B's update19 Mar 2018, 13:35
Reviewer Update
4 Hours passed and no help yet and also no response..........
SB
Stiaan B's update20 Mar 2018, 10:00
Reviewer Update
And now its 192 hours 8 days and we have not been assisted yet...........
Telkom
Telkom's reply10 Apr 2018, 08:51
Official

Good Day

Thank you for allowing us the opportunity to assist further on your query.

Kindly confirm your affected telephone number/s, reference number if available, ID number and contact details, so that we can be able to investigate, assist and provide feedback.

Make sure you post a “Private Reply” to protect your personal information and allow us to view the details.

We sincerely apologize for the inconvenience.

Kind Regards

Tumelo

Best regards,

Telkom
Telkom's reply08 May 2018, 07:53
Official

Good day

Thank you for getting in touch with us, we apologise for the late response.

This is to confirm that your contract was delivered and sim activated on the number ***

Please do not hesitate to contact us should you require any further assistance.

Have a great day further.

Regards
Launa
Telkom Social Media Team

Best regards,