BAD SERVICE

I app**** for a cellphone contract online on the 15 of February 2018. The device was delivered after two weeks. I called Telkom to request for a copy of the contract. I spoke to Ramphela at Sales Department he said he cant assist me, he referred me to the Billing Department , I spoke to Karabo and she said she cant assist. She referred me back to the sales department.

I need a copy of my contract as soon as possible.