Bad service

Item: Telkom
Rating: 1

I experience very bad service due to paying for a 10MB adsl line and only getting less than 1 MB. Ticket was logged more than a month ago and still nothing was resolved. End of last week I got feedback saying it is due to cable theft.

How long is it still going to take before issue is resolved?

Helpful (0)

Replies (2)

Telkom's replyOfficial

03 Apr 2018, 12:59

Good day

Thank you for making contact with us. Please be advised that your query is being attended to and feedback will follow.

Your ***

We apologise for any inconvenience caused.

Regards,
Moenieb.
Telkom Social Media Team.

Best regards,

Telkom's reply03 Apr 2018, 12:59

Official

Good day

Thank you for making contact with us. Please be advised that your query is being attended to and feedback will follow.

Your ***

We apologise for any inconvenience caused.

Regards,
Moenieb.
Telkom Social Media Team.

Best regards,

's updateReviewer Update

03 Apr 2018, 14:34

After I logged this issue, my line went down totally. My reference from MWEB is 98ARK110218. So you can also see that the slow line was from 11 Feb 2018 and then since last week I don't have any connection. So it is almost 2 months now that I have this bad service.

's update03 Apr 2018, 14:34

Reviewer Update