Bad service

We moved in December and our new line was installed 2 weeks later. Since that time we had problems with our internet. We logged the problem but is still not fixed. A technician came out and reported that the problem is at the underground wiring and that another team needs to come out. After that our phone line was not even working.

According to telkom the problem was fixed BUT, our phone line is still not working, we are paying for a 10meg line but only get up to 3meg.

We have phoned the call centre a few times and even asked the supervisor to call me. NO RESULT!!!!

We need to use our cellphones as OUR PHONELINES IS STILL NOT WORKING.

So far we had no satisfaction or a service but our telkom bill is R1150.00 for the month. For what??????

Nobody contacts us back.

This is the most terrible service ever!!!! Not even the telkom shops can assist us as they do not have access to fix problems and it does not help phoning the call centre. So far we have 3 reference numbers for the same fault.