Bad service

Item: Telkom
Rating: 1
Author: Angelo M

My father-in-law has cancelled a product more than a year ago and even sent the parcel back. Since then they were still deducting an amount for the use of the product. After numerous phone calls and emails, no response has been received. Truly, terrible service.

Helpful (0)

Replies (3)

Telkom's replyOfficial

30 Mar 2018, 14:42

Hi Rambo90310

Thank you for contacting us

This response serves as confirmation that your query has been received. We will look at the matter and provide you with feedback.

We do apologize for any inconvenience caused to you and for late response.

Your reference number is:AI***

Regards

Luleka

Telkom Social Media

Best regards,

Telkom's reply30 Mar 2018, 14:42

Official

Hi Rambo90310

Thank you for contacting us

This response serves as confirmation that your query has been received. We will look at the matter and provide you with feedback.

We do apologize for any inconvenience caused to you and for late response.

Your reference number is:AI***

Regards

Luleka

Telkom Social Media

Best regards,

Angelo M's updateReviewer Update

09 May 2018, 13:19

Good day It has been more than a month and we have had no response to your reply. Please can you assist.

Angelo M's update09 May 2018, 13:19

Reviewer Update

Good day It has been more than a month and we have had no response to your reply. Please can you assist.

Angelo M's updateReviewer Update

11 Sept 2018, 12:19

Good day It has been 4 months since the last correspondence regarding the issue of the cancellation. Please can you address this matter as it is costing us money.

Angelo M's update11 Sept 2018, 12:19

Reviewer Update

Good day It has been 4 months since the last correspondence regarding the issue of the cancellation. Please can you address this matter as it is costing us money.