Bad Service

Dear Telkom Head Office

On 30 January 2018 I had gone to telkom at canal walk to enquire about getting a telkom line so I can get an adsl line. I had asked the consultant about the line issue and he told me about it and even offer me the deal you guys were running so I took it because I saw it as a bargain. The consultant app**** for the contract and told me to expect a call from them within 2 weeks and installation would also be done within 2 weeks.

I waited two weeks before I started enquiring about installation. I sent a dm on Twitter enquiring about the matter and I was told 7-21days and they gave me a number and my mom called it a couple of times and there was no answer. I decided that Friday (23 February 2018) I would go to canal wall to find out what is going on and only to wait forever after taking a ticket. I told them why I was there and after a long enquiry I was told my order was cancelled and I asked why and they told me its because of cable theft in the area ( this is something I enquired about before I got the contract) . I asked them why I wasn't contacted regarding the matter and they told me they can't do anything and it's with the other departments. When I asked for head offices number or email address to take the matter forward I was told by the sales consultant that they don't have it.

I would assume as a client you would need to tell me about the outcome of the contract. I spent more than 3 weeks waiting on you guys and I could have made another plan. The communication that happens in your department is ridiculous because now I'm inconvenienced by this delay and it's all because of your incompetence in staff and company. Please advice what do I do from here.

Naledi (Given authority to apply for the contract by my mother seeing as she is all the way in Pretoria and I'm in Cape Town. I can send the same document I sent to Telkom on the day I app**** for the contract )