Bad Service

Item: Telkom
Rating: 1
Author: Ashley M

Very unhappy with their service as when checked on system can install ASDL paid the required money and when technician was there stated there is no infrastructure. His supervisor did not want to inprove on the infrastructure in order for us to use telkom services. Therefore forced to cancel and send an email with our details to 10210@telkom requesting our money back which is pathetic service. If not resolved I want the CEO of telkom email address.

Helpful (0)

Replies (3)

Ashley M's updateReviewer Update

25 Feb 2018, 16:20

As the supervisor said it is a black listted area and therfore he is declineing my service with openserve and for my side a supervisor got no say overall

Ashley M's update25 Feb 2018, 16:20

Reviewer Update

As the supervisor said it is a black listted area and therfore he is declineing my service with openserve and for my side a supervisor got no say overall

Ashley M's updateReviewer Update

25 Feb 2018, 16:22

The supervisor was supose to take this matter further with senior management or with the ceo

Ashley M's update25 Feb 2018, 16:22

Reviewer Update

The supervisor was supose to take this matter further with senior management or with the ceo

Telkom's replyOfficial

26 Mar 2018, 14:27

Good day Ashley,

Thank you for making contact with us.

Please be assured that this matter has been escalated to our Fulfillment team.
Your reference number for this query is AI***.
We apologise for any inconvenience caused.

Kind regards,
Ilhaam
Telkom Social Media

Best regards,

Telkom's reply26 Mar 2018, 14:27

Official

Good day Ashley,

Best regards,