Bad service

On the 13th February my internet line stop working and I contacted Telkom to report the fault on my line the staff member at the call center provide me with a ref number 431CNK30218 and said they will attend to the problem. on the 16 February 2018 i received an sms saying the busy with the fault i waited until the 19th when again I contact them and the same story they can only see that the technician must be assigned to come out and look and still no one come out to my premises to check what is the problem on the 20 th February 2018 I contact telkom again and now they gave me a new ref number reason for this i still don't know ********** . Today when I contact them i request to speak to a manager his name is NKOLOTI and he still couldn't give me proper feedback when my line will be back on line. They just don't care just past the bucket to the next one.