BAD SERVICE

I am so fuming and very disappointed with telkom.Ihad app**** to have a contract with telkom in january and was assisted by a consultant at telkom gateway, it took me a week for an application as i did not have a credit score. They then made the application for me and after told me that because i do not have a credit score i need to make a deposit of R800 to their ABSA account number. i did that payment immediately and i was advised to wait 3 more days and i will get my phone, i waited and kept going back to the store to check what is happening, 2 weeks past and they still failed to give me the phone, so then i went to cell c and without my credit score, i got the contract same day. so i went to back to telkom gateway cancelled everything then requested for my refund and been calling 081180 and not getting anywhere with my money being tranfsferred back to me. so i dont know if this is a way of showing that i am not getting my money back at all. someone please tell me what is happening. it getting ova to a month now trying to resolve this issue. M very angry and have lost patience